Reviews
What our customers are saying
- Outstanding service and commitment to excellence Will and Ryan went so far above and beyond the expected “call of duty” to resolve a problem that had arisen through no fault of their own. We fully expected them to say there was nothing they could do to resolve the situation – but they thought long and hard and came up with a workable solution. This led to them working late into the evening but they got it sorted and the result is a beautifully fitted sauna log fire. Thank you. Would definitely recommend.Sarah Hart11/26/2023Thank you! Home Fires have been absolutely fantastic from beginning to end. From first approaching Will for a quote, through planning (listed building and a thatched roof) to the team installing the log burner. I HIGHLY recommend Will and his team!Katherine Cox5/15/2023
- Will and Ryan have done an excellent job from start to finish and we’re so pleased with the result. The new stove looks amazing especially sat on the curved slate hearth accompanying it. The installation was done very efficiently and everything was left neat and tidy. I can’t recommend Home Fires highly enough.tomshepherd5011/04/2022Great Service. Homefires have just fitted a new wood burning stove for us. Will and Ryan have done a great job.
Their knowledge and workmanship is of an extremely high standard and their prices competitive.
We would not hesitate to recommend.Howard Feltham10/31/2022Chuffed to bits Will and Ryan have done an excellent job from start to finish and we’re so pleased with the result. The new stove looks amazing especially sat on the slate hearth that accompanies it. The installation was done very efficiently and everything was left neat and tidy. I can’t recommend Home Fires highly enoughTom Shepherd10/29/2022 - Just what you hope for Requested quotes from a few firms Will was the first to come back, after a brief house visit we had a comprehensive quote, lead times for fire and an idea on install dates. Will and Ryan turned up on the exact day and time agreed, super tidy and super professional. Ryan decided to make a few tweaks on fire position (he was right) which required more parts that Will didn’t charge us for (I did ask).
It’s very tricky finding honest, decent installers. We wouldn’t use anyone else now and would recommend them to anyone that’s wants it done to the highest standardduncan scott10/11/2022Have been dealing with William Law and team for 8+ years. They have installed 2 multi burner stoves (log burners) into our thatched property as well as swept our chimneys twice annually (giving both the once over each and every time), even cleaned the glass front! Professional, reliable (always kept every appointment), and have always cleaned up after completion of works. I have no hesitation in recommending Home Fires as our experience has been 1st class!Chris Andrews12/15/2021Above and beyond! Will and Ryan got us out of the do-do after a roofer stitched us up! They gave great advice, quoted and stuck to the price even when things got more complicated. Old school service and pride in their work…and this one was not easy! 10 out of ten!Paul Leworthy12/11/2021 - GREAT SERVICE! Very impressed with Will and Ryan. Highly efficient and prompt with communications, setting up visits etc They clearly have all the requisite technical and regulatory knowledge and are also very fair and honest and practical in terms of the work carried out. Recommended.Peter Douds8/02/2021An amazing service provided by Will and Ryan to install our ACR Neo 3P log burner in our new build property. The expertise they offered was 5* and they both worked tirelessly to install the burner within 2 days. We are so pleased with the end result, transforming our lounge into a welcome, warming space. We would highly recommend Home Fires to anyone looking at installing a log burner.Siann Sandy3/08/2021Five star service Reliable, friendly service. Will and Ryan do a great job from start to finish . No job however big or small is too much trouble . Alway prompt to respond , even during the pandemic. Would recommend them highlyRachel searle1/20/2021
- From the initial home visit through to the install and final certification the service I received was outstanding. The cost was extremely competitive and even though we needed additional work to the chimney before the burner could be installed the process was done in a timely manner. The knowledge Will and his team have is second to none and I felt at all times confident with what was happening. I would strongly recommend Exeter Home Fires to anyone looking at having a log burner installed.Simon Whitby12/16/2020
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